How we successfully rescued a Transformation Program for one of Australia's largest utilities.
Project info
Services
Program Management
Methodologies
Agile
Industry
Utility
Results
productive gain
Client Needs
Our client, a large utility organisation, was in the process of implementing a service delivery transformation program with the goal of achieving significant productivity gains, cost savings, and improved customer quality outcomes.
However, the program initiatives were not yielding the desired results, and key projects were lagging behind schedule in the identification and execution of delivery benefits.
Our Approach And Outcomes Delivered
We take a comprehensive approach to addressing challenges in service delivery transformation programs. Our first step is to conduct an initial health check on existing projects and develop a plan to rationalize, resource, and accelerate the program. We then establish clear organizational and governance structures, including a robust benefits realization methodology and detailed scale-up approach. Next, our team of experts applies Agile and Lean process redesign principles to design new and improved ways of working, prioritized by impact and ease of implementation. Finally, we use robust measurement to identify benefit potential and confidence in the solutions and create rollout implementation plans to conduct capability uplift in both Lean and project management principles. This ensures that the program is on track to deliver results and outcomes for our client.
Valued Delivered
we understand the importance of clear organisational structure, accountability and governance in driving program success.
That's why we developed a robust benefits realisation methodology that enabled our client to achieve a 20% productivity gain with improved customer experience and quality metrics.
Additionally, our team was able to ensure that the program delivered its benefits on time and within budget, providing tangible results and a solid ROI.
