How we delivered a Mobile Transformation Program for Australia's largest Mutual Bank
Project info
Services
Program Management
Methodologies
Agile
Industry
Banking and Financial Services
Results
increase in transaction volume
Client Needs
We have been entrusted by our client to lead the Mobile Transformation Program, which is designed to enhance the mobile experience for their members, and offer a more personalized level of engagement.
The program is a collective of initiatives to enable ongoing efforts to enhance the member experience and deepen relationships by utilising cutting-edge technology, which allows members to reach their goals more efficiently and effectively.
Our Approach And Outcomes Delivered
We have developed a program business case that encompasses a set of initiatives aimed at achieving significant annual savings for our clients. We have also established detailed metrics to track and measure organizational targets.
As program managers, we closely monitor and control program performance against established baselines, on behalf of the client, while implementing PMO tools and providing training.
Furthermore, we have performed an Organizational Impact Assessment to identify significant impacts on business areas, and have facilitated transition planning accordingly. Additionally, our team has been responsible for vendor selection and managed the successful implementation of technology solutions.
Valued Delivered
We are pleased to announce the successful completion of the program, which was delivered within the established time and budget constraints.
As a part of this program, we implemented the integration of several mobile wallet options including Apple Pay, Google Pay, and Samsung Pay. This resulted in a 38% increase in transaction volume, with 21% of our customer base utilising these options within the first six months of launch.
Additionally, we also launched a refactored version of our mobile banking applications which was met with an impressive 43% adoption rate among our customers within the first six months of release.
These results demonstrate the effectiveness of our program and the value it has brought to our customers.
